Case Study: Nordic Bank – Web Accessibility Embedded in the Organization
From external consulting to building internal expertise across four countries. One of the Nordic region’s largest banks wanted to strengthen its web accessibility efforts. The goal was not merely to tackle individual tasks, but to build expertise within the organization so that accessibility work could be managed across multiple countries and departments.
The bank therefore sought advice, software, and training to help its employees work in a structured manner with accessible documents on a daily basis.
The Challenge: Web Accessibility in a Complex Organization
The bank operates in four Nordic countries, which places significant demands on both coordination and expertise. Document creation takes place in many parts of the organization, and employees work with both Word and PDF documents in their daily work. The bank therefore focused on:
- Build internal expertise in document accessibility
- Ensure consistent workflows across countries and teams
- Provide employees with tools that make accessibility work more efficient
- Develop a long-term approach that allows the organization to handle the tasks on its own
It was important that the solution consist not only of consulting—but also of concrete tools, practical training, and hands-on exercises.
First step: Consultation and mutual understanding
The collaboration began with consulting on web accessibility and document structure. The goal was to establish a common framework for the work within the bank. This involved, among other things:
- Review of existing documents and workflows
- Clarification of roles and responsibilities within the organization
- Introduction to Best Practices for Accessible Documents
- Planning for employee skill development
This gave the bank a stronger foundation for implementing web accessibility as part of its daily work processes.
First step: Consultation and mutual understanding
The collaboration began with consulting on web accessibility and document structure. The goal was to establish a common framework for the work within the bank. This involved, among other things:
- Review of existing documents and workflows
- Clarification of roles and responsibilities within the organization
- Introduction to Best Practices for Accessible Documents
- Planning for employee skill development
This gave the bank a stronger foundation for implementing web accessibility as part of its daily work processes.
The Solution: A combination of software and targeted instruction
To make working with accessible documents practical and user-friendly, the solution
, consisting of both software and training. The bank utilized the following tools, which enabled its employees to identify and correct typical accessibility issues in documents on their own.
1.axesWord
to work with accessible documents directly in Microsoft Word
2.axesPDF
for checking, editing, and quality assurance of accessible PDF documents
Aliro Training
To ensure effective use of the software, a comprehensive training program was conducted, which required significant coordination from both the bank and Aliro Docs. The training consisted of:
- Held in both Danish and English
- Conducted both in person at the bank and as online training
- Designed specifically for the bank's employees and their job responsibilities
The program consisted of two-hour sessions. Between sessions, participants continued working on assignments and exercises at their own pace, ensuring that what they learned was integrated into their daily practice.
Supplementary learning:
How-to videos
To supplement the training, Aliro Docs developed a series of “How-to” videos, which were made available to the bank. The videos enabled employees to:
- Review key features of the software
- Get help with your daily work
- Introduce new colleagues to the workflows and tools
As a result, the learning wasn't limited to the training sessions but could be applied on an ongoing basis throughout the organization.
Supplementary learning:
How-to videos
To supplement the training, Aliro Docs developed a series of “How-to” videos, which were made available to the bank. The videos enabled employees to:
- Review key features of the software
- Get help with your daily work
- Introduce new colleagues to the workflows and tools
As a result, the learning wasn't limited to the training sessions but could be applied on an ongoing basis throughout the organization.
The Result: From Firefighting to Strategic Action
The result was a solution that enables the bank to systematically address web accessibility on its own. By combining consulting, software, and targeted training, the bank has:
- Built internal capabilities within the organization
- Tools for working efficiently with accessible documents
- Established a common approach and understanding of the issue across countries
- Launched a long-term accessibility initiative
Web accessibility thus became not just a project—but an integral part of the bank’s approach to working with documents.
The Result: From Firefighting to Strategic Action
The result was a solution that enables the bank to systematically address web accessibility on its own. By combining consulting, software, and targeted training, the bank has:
- Built internal capabilities within the organization
- Tools for working efficiently with accessible documents
- Established a common approach and understanding of the issue across countries
- Launched a long-term accessibility initiative
Web accessibility thus became not just a project—but an integral part of the bank’s approach to working with documents.
How can we help you?
Does your organization also work with web accessibility and accessible documents? If so, contact us to learn how a combination of software, consulting, and training can help you better comply with accessibility laws.
