General terms and conditions for Aliro Docs ApS

1. Basis of the Agreement
   1. Legal Basis. These General Terms and Conditions apply to all oral and written agreements and contracts entered into between Aliro Docs ApS, CVR number: 43 34 42 77 (hereinafter referred to as the “Company”) and the customer regarding services related to document accessibility.
   2. Amendments and Addenda. Amendments to and addenda of the Terms of Agreement are valid only if the parties have agreed to them in writing.
   3. Email. Email is considered a written form of communication, which applies wherever the term “in writing” is mentioned in these Terms and Conditions.
2. Services
   1. The Company’s Obligations. The Company shall provide the services specified in detail in the parties’ agreement and its accompanying appendices. These may include cost estimates, proposals, or contract documents—depending on the scope of the project.
   2. Customer’s Obligations. The customer must provide all necessary and relevant materials to enable the Company to perform the assignment and must provide the Company with all information necessary for the assignment.
   3. Standards. It is the Company’s responsibility to ensure that the services comply with the standards for document accessibility in effect at any given time, as established by the relevant authority, unless the parties have agreed otherwise in writing.
3. Price and Payment
   1. Price. The company provides a written quote for all orders. All prices are exclusive of VAT.
   2. Rush Surcharge. For assignments to be performed with less than 24 hours’ notice, or assignments where the customer requests that the Company reprioritize other customer assignments, a rush surcharge of +25% will be applied. The rush surcharge will be specified in any cost estimate/quote as well as in any contract.
   3. Payment. The customer must pay all invoices for services no later than 30 days after receiving the invoice, unless the parties have agreed otherwise in writing.
4. Late Payment
   1. Interest. Late payment will result in interest being charged on the outstanding amount at the applicable late-payment interest rate in effect at any given time.
   2. Termination. If the customer fails to pay a due invoice for services no later than 14 days after receiving a written demand for payment from the Company, the Company is entitled, in addition to interest pursuant to Section 5.1, to: (i) terminate the sale of the services to which the delay relates, (ii) terminate the sale of services that have not yet been delivered to the customer, or require prepayment for such services, and/or (iii) exercise other remedies for breach of contract.
5. Quotes, Orders, and Order Confirmations
   1. Quotation. The Company’s quotation is valid for 10 days from the date indicated on the quotation, unless otherwise stated in the quotation. Acceptance of a quotation received by the Company after the expiration of the acceptance period is not binding on the Company, unless the Company notifies the customer otherwise.
   2. Orders. The customer must submit orders for services to the Company in writing.
   3. Order Confirmations. The Company strives to send the customer written confirmation or rejection of an order for services no later than 2 business days after receiving the order. Confirmations and rejections of orders must be in writing to be binding on the Company.
   4. Changes to Orders. The customer may not change a submitted order for services without the Company’s written consent.
   5. Discrepancies in Terms. If the Company’s confirmation of an order for services does not correspond to the customer’s order or the Terms of the Agreement, and the customer does not wish to accept the discrepant terms, the customer must notify the Company in writing no later than 3 business days after receiving the order confirmation. Otherwise, the customer is bound by the order confirmation.
6. Delivery
   1. Delivery Time. The Company shall provide services no later than the time specified in the Company’s order confirmation. The Company has the right to provide services before the agreed-upon delivery time, unless the parties have agreed otherwise.
   2. Inspection. The customer must inspect all services upon delivery. If the customer discovers a defect or deficiency that the customer wishes to claim, the Company must be notified immediately in writing. If a defect or deficiency that the customer has discovered or should have discovered is not immediately reported in writing to the Company, it cannot be claimed at a later date.
7. Delayed Delivery
   1. Notice. If the Company anticipates a delay in the provision of services, it shall notify the customer of this and, at the same time, provide the reason for the delay and the new expected delivery date.
   2. Cancellation. If the Company fails to provide services no later than 2 days after the agreed delivery time for reasons beyond the customer’s control, the customer may cancel the order(s) affected by the delay without notice by providing written notice to the Company. The customer has no other rights in connection with delayed delivery.
8. Responsibility
   1. Liability and Limitation of Liability. Each party is liable for its own acts and omissions under applicable law, subject to the limitations set forth in the Legal Basis of the Agreement and the limitations set forth below, which shall apply regardless of whether the basis for liability is negligence or any other ground.
      1. Liability for damages is limited to an amount that may not exceed the amount of the agreement that gave rise to the claim.
      2. Under no circumstances shall the Company be liable for indirect or consequential damages, including loss of profit, loss of goodwill, loss of production, or losses resulting from the inability to use products and services provided by the Company as intended, losses resulting from the termination or breach of agreements with third parties, or losses resulting from the loss, corruption, or similar occurrence of data or information, unless it is proven that there was willful misconduct or gross negligence on the part of the Company.
      3. The Company cannot be held liable for the content of the delivered product. Once the customer has approved the product for publication, the Company assumes no liability for errors, defects, or any unforeseen consequences resulting from the use of the product or delivery. Responsibility for the product’s subsequent use rests solely with the customer.
      4. If a circumstance giving rise to liability can be attributed to defective services provided by a third party, the customer cannot obtain compensation from the Company.
      5. The company cannot be held liable for the storage of source files, links, and other products after the product has been delivered, unless otherwise specifically agreed.
   2. Force Majeure. Notwithstanding any conflicting terms in the Terms and Conditions, the Company shall not be liable to the customer for any failure to perform its obligations attributable to force majeure. This exemption from liability shall remain in effect for as long as the force majeure event persists. Force majeure includes circumstances beyond the Company’s control that the Company could not have foreseen at the time the agreement was entered into. Examples of force majeure include extraordinary natural events, war, terrorism, fire, flooding, vandalism, strikes, lockouts, power outages, illness, and failures in services and deliveries from third parties (including telecommunications and network providers).
9. Intellectual Property Rights
   1. Ownership. Full ownership of all intellectual property rights arising in connection with the Company’s provision of services, including patents, designs, trademarks, and copyrights, belongs to the Company.
   2. License. The Customer has a perpetual, royalty-free, transferable license to use all intellectual property rights arising in connection with the Company’s performance of services, for purposes that fall within the Customer’s ordinary course of business or as otherwise agreed between the parties.
   3. Infringement. The Company is not liable for any infringement of third-party intellectual property rights by the services provided, unless the infringement is intentional. To the extent that the Company is faced with a claim that the services provided infringe the intellectual property rights of a third party, the customer shall indemnify the Company, unless the infringement is intentional.
10. Confidentiality
    1. The Company. The Company and its employees are obligated, both during and after the completion of the project, to treat any information received about the customer and the customer’s business affairs as confidential. If the customer so desires, a separate confidentiality agreement will be signed.
    2. The Customer. The Customer may not disclose, use, or enable others to use the Company’s trade secrets or any other information of any kind that is not publicly available.
    3. Term. The parties’ obligations shall remain in effect throughout the duration of their collaboration and without any time limit after the collaboration ends, regardless of the reason for its termination.
11. Protection of Personal Data
    1. The Company complies with the rules regarding the protection of personal data in effect at any given time; see the separate document on the Company’s privacy policy.
12. Applicable Law, Mediation Clause, and Jurisdiction
    1. Governing Law. The cooperation between the parties is governed in all respects by Danish law.
    2. Mediation Clause. The parties agree to resolve disputes by negotiating a solution with the assistance of an impartial mediator appointed through the Mediation Institute (www.mediationsinstituttet.dk)
    3. Jurisdiction. If an amicable resolution cannot be reached within a reasonable period of time—but no later than 6 weeks—the parties may bring the matter before the Danish courts. Contact the Danish Data Protection Agency at the following address: Borgergade 28, 5th Floor, 1300 Copenhagen; phone: 33 19 32 00; email: dt@datatilsynet.dk.

Download General Terms and Conditions for Aliro Docs ApS here